Terms & Conditions

Agreement to Terms

Welcome to NeoGluco. These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with the neosgluco.us website (the "Service") operated by NeoGluco ("us", "we", or "our").

Please read these Terms and Conditions carefully before using our Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Use of Service

Eligibility

You must be at least 18 years of age to use this Service. By using this Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

Account Registration

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

User Responsibilities

You agree to:

Provide accurate and truthful information when making purchases
Maintain the security of your account credentials
Notify us immediately of any unauthorized use of your account
Not use the Service for any illegal or unauthorized purpose
Not violate any laws in your jurisdiction (including but not limited to copyright laws)
Not transmit any viruses, malware, or any code of a destructive nature

Products and Services

Product Information

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Service. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. We cannot guarantee that products will be in stock at the time you place your order.

Pricing

We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

All prices are in US Dollars unless otherwise stated
Prices are subject to change without notice
We are not responsible for typographical errors in pricing
Special promotional prices are valid only for the specified promotion period

Product Claims

Important Notice: NeoGluco is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease. The statements made about our products have not been evaluated by the Food and Drug Administration. Results may vary from person to person.

Orders and Purchases

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.

Payment Terms

Payment is due immediately upon placing an order. We accept the following payment methods:

Credit Cards (Visa, MasterCard, American Express, Discover)
Debit Cards
Other payment methods as displayed at checkout

By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order.

Order Processing

Orders are typically processed within 1-2 business days. You will receive an order confirmation email once your order has been placed, and a shipping confirmation email once your order has been dispatched.

Shipping and Delivery

Shipping Policy

We ship to addresses within the United States. Shipping times may vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping options may be available at an additional cost.

Shipping Costs

Standard shipping rates apply unless otherwise stated
Free shipping may be available on select multi-bottle packages
Shipping costs are calculated at checkout based on your location

Delivery Issues

We are not responsible for delays caused by shipping carriers, customs clearance, natural disasters, or other circumstances beyond our control. If your order is lost or damaged during shipping, please contact us immediately at support@neosgluco.us and we will work to resolve the issue.

International Shipping

At this time, we only ship within the United States. We do not offer international shipping. We apologize for any inconvenience.

Refund and Return Policy

60-Day Money-Back Guarantee

We stand behind our product with a 60-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may return the product within 60 days of the original purchase date for a full refund.

Return Process

To initiate a return:

Contact our customer support team at support@neosgluco.us within 60 days of purchase
Provide your order number and reason for return
Return the product (opened or unopened) to the address provided by our support team
Once we receive your return, we will process your refund within 5-7 business days

Refund Conditions

Refunds will be issued to the original payment method used for purchase
Shipping charges are non-refundable except in cases of defective or damaged products
You are responsible for return shipping costs unless the product is defective
Refunds may take 5-10 business days to appear in your account after processing

No Questions Asked: We offer a hassle-free return policy. You don't need to provide a detailed explanation - if you're not satisfied, we'll issue a refund.

Prohibited Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

In any way that violates any applicable national or international law or regulation
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way
To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
To impersonate or attempt to impersonate NeoGluco, a NeoGluco employee, another user, or any other person or entity
In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful
To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service
To use any robot, spider, or other automatic device, process, or means to access the Service for any purpose without our express written permission
To introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful

Intellectual Property

Ownership

The Service and its original content, features, and functionality are and will remain the exclusive property of NeoGluco and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

Trademarks

NeoGluco, our logo, and any other product or service names or slogans displayed on the Service are trademarks of NeoGluco and may not be copied, imitated, or used, in whole or in part, without our prior written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use only. This license does not include any resale or commercial use of the Service or its contents.

User Content

Reviews and Testimonials

If you submit reviews, testimonials, comments, or other content to our Service, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.

Content Standards

Any content you submit must:

Be accurate and truthful
Not contain any material that is defamatory, obscene, offensive, or hateful
Not violate any legal rights of any third party
Not promote illegal activity or violate any laws or regulations
Not contain any viruses or malicious code

We reserve the right to remove any content that violates these Terms or that we find objectionable in our sole discretion.

Medical Disclaimer

Important Medical Information:

NeoGluco is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease
The statements made about this product have not been evaluated by the Food and Drug Administration (FDA)
This product is not a substitute for professional medical advice, diagnosis, or treatment
Always consult with your healthcare provider before starting any new supplement regimen
If you are pregnant, nursing, taking medication, or have a medical condition, consult your doctor before use
Individual results may vary and are not guaranteed
Do not exceed recommended dosage
Keep out of reach of children

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall NeoGluco, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the Service
Any conduct or content of any third party on the Service
Any content obtained from the Service
Unauthorized access, use, or alteration of your transmissions or content

Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid us for the product during the twelve (12) months prior to the action giving rise to liability.

Indemnification

You agree to defend, indemnify, and hold harmless NeoGluco and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

Your use and access of the Service
Your violation of any term of these Terms
Your violation of any third party right, including without limitation any copyright, property, or privacy right
Any claim that your content caused damage to a third party

Dispute Resolution

Informal Resolution

If you have any dispute with us, you agree to first contact us at support@neosgluco.us and attempt to resolve the dispute with us informally before initiating any formal proceedings.

Arbitration

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Your State], and judgment on the arbitration award may be entered in any court having jurisdiction thereof.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States and the State of [Your State], without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Your Responsibility: It is your responsibility to review these Terms periodically for changes. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Entire Agreement

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, shall constitute the entire agreement between you and NeoGluco concerning the Service.